CUSTOMER SURVEYS
INSTANT RESULTS. UNLIMITED FEEDBACK.
Customer Satisfaction (CSAT) Surveys provide you instant results, unlimited feedback, and allow for customer incentives in exchange for completing surveys. These surveys are cost-effective and user friendly. Surveys can be conducted via mobile or computer, with QR codes or kiosk links.
CUSTOMER INTERVIEWS
UNBIASED IMMEDIATE FEEDBACK.
Gather your customers’ opinions while their experience is still top of mind. Our interviewers follow client-approved guidelines based on customised questionnaires and rating scales. Whether collected with pen and paper or with a tablet or smart phone, the result is unbiased immediate feedback on real customer satisfaction and loyalty.
BRAND AUDITS
COVERT OR ANNOUNCED AUDITS.
Your company spends a big chunk of the budget on promotions and pricing strategies. Are you monitoring them to make sure they are being executed correctly? Audits can be executed covertly without your staff being aware that the audit is taking place, or as an in-depth announced audit. Discover if your desired brand image is being represented the way you envisioned or evaluate your employees to improve training and reward top performers.
Audits can cover:
cash integrity
facilities
standards
pricing
loss prevention
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FIELDWORK SUPPORT
RESEARCH PARTNERSHIPS.
Great work comes from great partnerships. We collaborate with many top research companies to provide the data they need. Our field force are well-positioned to provide the bandwidth needed by our market research partners in order to meet their client’s goals.
Our operations teams are in place and can recruit and field projects in as few as 14 days. Reach out to us anytime and see why our market research partners choose CUSTOMER-PA to deliver consistent and accurate data collection, 7 days a week.
BUSINESS INTELLIGENCE
INSIGHTS AND CONCLUSIONS.
With deep understanding of customers, CUSTOMER-PA helps clients understand their data. In all companies the collection, analysis, presentation and dissemination of business information can present monumental challenges. CUSTOMER-PA (BI) powers smarter, more informed business decisions for your company.
CUSTOMER-PA offers rapid-fire business intelligence (BI) that equips anyone to analyse data quickly. Analysis can be done at a global level and/or at a regional level to compare results between regions, countries, store types, chains, or scenarios. Business intelligence analysis can identify the evolution of results over time. CUSTOMER-PA’s BI reports are comprehensive presentations of insights and conclusions derived from your data.
WHY CHOOSE CUSTOMER-PA?
Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customised to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences. Customised Research Solutions
, Immediate, Actionable Feedback
, Dedicated Project Team
.
